e-Training & Human Resources

Leadership
Supervisory skills
Train the trainer
Effective Communication
Emotional Intelligence
Cultural Intelligence
Coaching
Conflict management
Building effective teams
Stress management
Time management

Technical Skills
Selling Luxury
Handling inquiries by phone
Lexicon for excellence
Site inspections that sell
Business EtiquetteBehavioral / Attitudes
Guest courtesy
Be attentive, Be observant
Teamwork

Professional appearance
Business attire
Body language

Other
Handling Challenging situations with guests
Negotiations
Emotional Intelligence

Technical Skills
Check In
Check out
Handling voice reservations inquiries
Rooms Upselling upon registration
Lexicon for luxury hotels
Telephone skillsBehavioral / Attitudes
Guest courtesy
Handling complaints
Handling difficult guests
Luxury service, VVIP guests

Professional appearance
Business attire
Body language

Other
Cultural Intelligence
Communication with other dpts

Technical Skills
Cleaning a room
Cleaning public areas
Handling guest’s inquiries
Lexicon for excellence
Handling materials and equipment
Procedures and Common logic
Laundry serviceBehavioral / Attitudes
Guest courtesy
Be attentive, Be observant
Teamwork

Professional appearance
Business attire
Body language
Health and Safety

Other
Communication with other dpts

Technical Skills
The Art of Service
F&B Upselling for restaurants
F&B Upselling for room service
Dining Etiquette
Lexicon for excellence
Handling materials and equipment
Procedures and Common logicBehavioral / Attitudes
Guest courtesy
Be attentive, Be observant
Teamwork

Professional appearance
Business attire
Body language
Health and Safety

Other
Communication with other dpts

Technical Skills
The Art of Service
Spa Upselling
Lexicon for excellence
Procedures and Common logicBehavioral / Attitudes
Guest courtesy
Be attentive, Be observant
Teamwork

Professional appearance
Business attire
Body language
Health and Safety

Other
Communication with other dpts